LLN Test Diploma Leadership and Management

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Student Name*
Date of test
DD slash MM slash YYYY
1. Re-write this sentence using correct spelling, grammar, and capitalisation.*
An organisaztions culture, style, and Structure influense how its business functions are performed. the organsiations level of management maturity and its management suystement can also includen the new business. When a new business; involves external entities such as those that are opart of a joint venture or partnering agreement, the new business will be influenced by more than 1 organisation. The following senctions describe oprganisational Characteristics, factors and assets within an enterprise that are liekly to ingludene the new business.
2. Caroline’s desk is far from her manager’s office so her manager usually sends her instant messages to her computer to communicate with her. Jessica is not familiar with the clear but abbreviated language that her manager Sally uses. How would you describe the communication between Jessica and Sally?*
3. James’s study plans are described below. Please read the following paragraph and answer the questions.
James completed year 12 at the age of eighteen and wanted a career that included leadership in the business sector. James is now 25 and wishes to update his studies. He likes working with a team and prides himself on being a natural leader. He is looking at gaining appropriate training to ensure he can get promoted. He wants to attend a Diploma of Leadership and Management.
A. How old is James now?*
B. How many years has it been since James left school?*
C. What action is James taking to gain a promotion?*
4. Based on the table below, you are required to calculate the following:
Item Quantity Unit Price Sub-Total
Coffee 10 $3.00
Tea 15 $2.00
Biscuits 25 $1.00
Total
A. Total cost of all items*
B. Total sub cost for Coffee*
C. Total sub cost for Tea*
D. You currently have $100 in your wallet. How much do you need to get back from the cashier after paying cashier $100 note?*
5. Using the roster below to answer the following questions:
Daniel - Cafe Manager Monday – Saturday (6:00 AM to 13:00 PM) one hour break
Mariana - Barista Monday – Friday (7:00 AM to 12:00 PM) half hour break
A. What are the total hours Daniel the Café Manager works per week?*
B. What are the total hours Mariana the Barista works per week?*
6. Complete the following phrases/titles common to Leadership and Management:*
a. Human __ __s__ __r__ __ __
b. C__ __ __ __ Executive O__ __ __ __ __ __*
b. C__ __ __ __ Executive O__ __ __ __ __ __
c. Conti__ __ __ __ __ Improv__ __ __ __ __*
c. Conti__ __ __ __ __ Improv__ __ __ __ __
7. Interpersonal skills can include the following (Choose either true or false for each one) : Building trust*
- True
- False
Resolving conflict*
- True
- False
Active listening*
- True
- False
Overcoming resistance to change*
- True
- False
Honesty is the best policy*
- True
- False
Effective communication*
- True
- False
8. Copyright refers to the legal rights and ownership over information. Which of the following does copyright apply to? Select One*
- All software from a place of work or education
- All of the above
- Videos and DVDs, including educational content
- Books, periodicals, magazines and newspapers
- Content published on the internet
9. You need to prepare a budget for your car’s yearly expenses. You plan to use your car for 5000 kms. per year and you want to spend less than $3000 per year.
Items Unit Price Quantity
Fuel $2 for 10 Kms. 5000
Insurance (CTP + Comprehensive Insurance) $600 2
Rego $500 1
Based on the costs above, can you achieve this? Circle one
- Yes
- No
10. You are at a restaurant with a group of 8 friends. You need to split the bill between 6 people. How much does each couple need to pay if the total bill is $150.00? Circle one*
- $50
- $25
- $20
- $37.5
11. Albert is a new sales assistant at Hardware and General. His job is to assist customers in their selection of hand and power tools and process sales using the point of sale (POS) cash registers. Albert is a qualified carpenter and has not used a retail system since high school days some 30 years ago, when they were manual cash registers. However, he is confident in using a computer at home to surf the internet. if you were responsible for establishing the training needs of staff at Hardware and General, how would you describe Albert’s level of skill and knowledge in using the POS registers. Select one answer - circle your answer*
A towbar is used to attach together a trailer to a car.
- Some knowledge of task
- can perform with help
- can perform on his own
- no prior knowledge of task
- can teach others to perform
12. Triple Constraint or Iron Triangle is a term often used in business and project management. It refers to the following diagram:
SCOPE refers to what activities are involved, plans, actions, for example your travel to Australia and what was involved in making that trip happen
TIME refers to what actions or steps are required at each point to arrive at your goal such as the steps you had to take to plan your trip to Australia for example, book your flight, obtain a visa, find a school, and find an agent, save the funds required and so on. These are also known as mile stones.
BUDGET/COST determines what you can and cannot do in achieving your goal such as did your budget for your trip to Australia include any sightseeing holidays or scuba diving lessons
QUALITY refers to what kind of service/product level you will be able to have based on all three other areas of time, scope and budget. Hence, the term triple constraint, if you increase the scope you increase the cost which also increases the time it takes to achieve your goal.
Which of the following statements would I use the triple constraint in the planning A, B, or C? Circle the correct answer*
- For dinner tonight, I am going to have pasta.
- We are organising a party for my 21st birthday.
- I would like Paul to be friends with Peter, so I am going to introduce them to each other.
13. Is Australia part of the Asia Pacific Region?*
- No
- Yes
14. Is Australia an Island?*
15. Who are native Australians?*

Item	Quantity	Unit Price	Sub-Total
Coffee	10	$3.00
Tea	15	$2.00
Biscuits	25	$1.00
		Total

Daniel - Cafe Manager	Monday – Saturday (6:00 AM to 13:00 PM) one hour break
Mariana - Barista	Monday – Friday (7:00 AM to 12:00 PM) half hour break

Items	Unit Price	Quantity
Fuel	$2 for 10 Kms.	5000
Insurance (CTP + Comprehensive Insurance)	$600	2
Rego	$500	1